Why would I want to transfer my deposit?
If anything comes up that prevents you travelling, such as a work commitment or family event, you now have the flexibility to switch your booking to a different tour or a different date, with no financial penalty. Even if you just change your mind and decide you’d prefer to travel at a different time or to a different destination, you can do so. Just let us know and we’ll issue you a credit voucher for 100% of your deposit payment, which can be redeemed against another booking.
Which tours can I transfer my deposit to?
You can transfer your deposit to any Explore small group, self-guided or Private Journey tour, as long as it is booked within one year of the transfer date. The tour you switch to can be higher or lower value than the original booking – we will simply adjust your deposit to the new amount. Please note you are not able to transfer off a tour in order to re-book the same departure at a lower promotional price.
Can I transfer my deposit to a friend or another member of my family?
Yes, we can arrange this for you. As long as the credit voucher is redeemed within a year of issue it can be used by anyone.
Are there any exceptions to this policy?
The policy applies only on Explore small-group, self-guided and Private Journey tours. Polar Voyages are excluded. The flexible deposit policy applies only up to 60 days before your tour departs, and excludes any non-refundable services. These are services that Explore pays for in advance and cannot be recovered – eg. Inca Trail permits, flights booked with low-cost airlines such as Easyjet or any non-flexible