Opening hours
  • Monday 9am - 5pm
  • Tuesday 9pm - 5pm
  • Wednesday 9am - 5pm
  • Thursday 9am - 5pm
  • Friday 9am - 5pm
  • Saturday Closed
  • Sunday Closed
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Customer assurance

You can trust us with your holiday, to keep you safe and financially protected.

ATOL

When you buy an ATOL protected flight or flight-inclusive holiday from us, you will receive an ATOL Certificate. This lists the flight, accommodation, car hire and/or other services that are financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with services you have bought or a suitable alternative (at no extra cost to you).
More on the ATOL website

 

ABTOT

The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for Explore Worldwide Ltd, and in the event of their insolvency, protection is provided for non-flight packages.

ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if you are abroad.  Please note that bookings made outside the EU are only protected by ABTOT when purchased directly with Explore Worldwide Ltd. 
 
In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.
Package Travel Regulations

 

AITO

Explore is a member of the Association of Independent Tour Operators. All AITO members are required to provide the highest level of customer satisfaction. Book with an AITO member and you'll get the finest service, expert knowledge and financial protection. 
More on the AITO website

 

IATA

Explore is a member of the International Air Transport Association (IATA) - the Trade Association of the world's international airline industry.

The organisation now groups together nearly 270 airlines, which combined fly over 95% of all international scheduled air traffic.
More on the IATA website

 

Trading Standards Approved

Explore was the first tour operator to qualify for the Trading Standards “Buy with Confidence” scheme. 

To qualify for the scheme, we had to be thoroughly vetted by Trading Standards and pass a series of detailed checks. These included agreeing to abide by the schemes code of conduct to operate in a legal, honest and fair way and demonstrate a high level of customer service; undergoing extensive checks including references from previous customers and reviews of the company’s complaints history. Explore was also visited by Trading Standards staff to prove that it was qualified, experienced and fully insured.
Visit the buy with confidence website

 

Guaranteed departures

Our Guaranteed Departures can be found on our website under the 'Dates and Prices' tab. On these departures we guarantee that the advertised 'Land Only' itinerary will not be cancelled or significantly changed after the first person has booked onto the trip, unless we are forced to do so by a 'force majeure' (as defined in our Booking Conditions). There is no minimum group size for these departures.

This guarantee does not apply to international or UK domestic flights, which may be subject to change or cancellation in accordance with our Booking Conditions.

If a departure is not guaranteed, we reserve the right to cancel it. We try very hard to make every departure work and only cancel when absolutely necessary. We will give you as much notice of a cancellation as possible, allowing you to consider alternative trips or dates. We do not guarantee a minimum number of participants for each trip and we may decide to operate a departure with less than the normal minimum number of people.

 

More reasons to book with us

Discover the four main reasons to book with us. 

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