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  • Monday 10.30am - 7.00pm NZST
  • Tuesday 10.30am - 7.00pm NZST
  • Wednesday 10.30am - 7.00pm NZST
  • Thursday 10.30am - 7.00pm NZST
  • Friday 10.30am - 7.00pm NZST
  • Saturday Closed
  • Sunday Closed
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Explore Flex

Explore has always been known for its flexible booking conditions to ensure you can book your next adventure with confidence.



We’ve always had flexible booking conditions and hassle-free experiences. Find out more about about travelling as planned and booking flexibility (please note, Polar voyages have different terms)*.

 

Travelling as planned

✔ BOOKING PEACE OF MIND

 

We’ve always had flexible booking conditions and hassle-free experiences. 
 


✔ ON-TRIP SAFETY

 

We do everything we can to ensure responsible and hassle-free travel. Our Explore Leaders will brief you on arrival on any applicable local regulations, and will continually be updated on any new health and safety protocols.

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Changing your destination or date

✔ 10 DAY NO-FEE FLEXIBILITY

 

If you decide to transfer to another trip or date, rather than cancel, we can arrange that for you or issue a credit voucher for any monies paid, minus any irrecoverable costs, so you can decide the details later.


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✔  FINANCIAL SECURITY

 

While Explore feels like a small business, we’re actually part of a much bigger co-operative family. We're also ATOL and ABTOT protected.



 

* Flexible terms apply to all trips apart from Polar Voyages which have different terms.

Boats float on calm water during a vibrant sunset, surrounded by rocky islands that create a scenic horizon, under a sky painted with warm orange and yellow hues.

Cancelling your trip

If you would like to cancel your trip and it's 70 days or more until your trip, you can opt to receive a credit voucher which we'll hold for up to a year - you don't need to travel in that 12 months, just have applied the credit to another trip.

Alternatively you can cancel altogether, and we'll send you a cancellation invoice in accordance with our booking conditions. Of course, if we have to cancel your trip, you'll be guaranteed a refund option.
Booking conditions
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Have a question?

Whether you're looking for assistance pre-departure or want to know more about flexible booking, our dedicated Support Centre has the information you need.
 
Find out more