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Opening hours
  • Monday 10.30am - 7.30pm NZST
  • Tuesday 10.30am - 7.30pm NZST
  • Wednesday 10:30am - 7.30pm NZST
  • Thursday 10.30am - 7.30pm NZST
  • Friday 10.30am - 7.30pm NZST
  • Saturday Closed
  • Sunday Closed
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Explore Flex

Explore has always been known for its flexible booking conditions and, since the Coronavirus pandemic, we've gone even further to ensure you can continue to book your next adventure with confidence.

We’ve always had flexible booking conditions and hassle-free experiences, and we’ve only strengthened this in light of the pandemic. Read on to find out more about about travelling as planned and booking flexibility (please note, Polar voyages have different terms)*.


Travelling as planned



We’ve always had flexible booking conditions and hassle-free experiences, and we’ve only strengthened this in light of the pandemic.



We do everything we can to ensure responsible and hassle-free travel. Our Explore Leaders will brief you on arrival on any applicable local regulations, and will continually be updated on any new health and safety protocols.

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Our recommended travel insurance provider has been arranging travel insurance for adventurous destinations around the world for over 45 years.

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Changing your destination or date



If you decide to transfer to another trip or date, rather than cancel, we can arrange that for you or issue a credit voucher for any monies paid, minus any irrecoverable costs, so you can decide the details later.

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While Explore feels like a small business, we’re actually part of a much bigger co-operative family. We're also ATOL and ABTOT protected.


* Flexible terms apply to all trips apart from Polar Voyages which have different terms.

Cancelling your trip

If you would like to cancel your trip and it's 70 days or more until your trip, you can opt to receive a credit voucher which we'll hold for up to a year - you don't need to travel in that 12 months, just have applied the credit to another trip.

Alternatively you can cancel altogether, and we'll send you a cancellation invoice in accordance with our booking conditions. Of course, if we have to cancel your trip, you'll be guaranteed a refund option.
Booking conditions


Have a question?

Whether you're looking for assistance pre-departure or want to know more about flexible booking, our dedicated Support Centre has the information you need.
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