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Customer Reviews

Average Rating: stars 4 half
Total Number of reviews: 1,443

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Vietnam Explorer (VE)
Floating Market On The MekongMore Photos
  • Comfort: Standard Tooltip
  • Tour Pace: Moderate Tooltip
  • Classic Explore
  • Discovery
21 days land only visiting Vietnam
  • from NZD2850 Land only *
  • * Prices based on 2013/14 Standard Itinerary.
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Reviews

What was the highlight or most memorable moment of your tour?

"returning home.
This was my fourth trip with Explore and the only unsatisfactory one."

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How was your Explore Tour Leader?

The tour leader was very proficient but this was the first time on an Explore trip that I was pressured to give a tip to a tour leader.

What tips would you give to someone else booking this tour?

The trip was much more physically demanding than the Active Level 2  stated on my trip notes.  I disagree that a five hour trek in Kon Tum constitutes a lever 2.  Be prepared to be exposed to constant shopping, every where. While three days/2 night in Hoi An was good for people who wanted to have custom tailor clothes/shoes made; if you don't expect too long of s stay there.  The over-night train ride from Hanoi to Hue was awful. There were cockroaches, a drunk stranger joined us in our cabin, and a rock was thrown totally shattering the safety glass of our cabin window.

Do you have anything else to add?

Although meals not included with the trip were supposed to be on our own; our tour leader herded the group to a specific restaurant, often with a preset meal. If one chose not to join the group, they were pretty much on their own to fend for themselves. While most of the hotels were excellent; I was most shocked when the massage person sent by the Asian Ruby hotel grabbed my privates and asked if I wanted "that" massaged. When I asked our tour leader if I should inform the hotel, he said  no.

Gerald 07 Jan 2013 2

Our response

Thank you for your review.  We are sorry you felt pressured into tipping the tour leader. We appreciate that this is a personal choice.  Your tour leader will be reminded that it is at your discretion how much you want to give and whether you want to give at all.

We do believe our trip notes accurately describe the tour pace. We do state on the trip notes that there is a 5 hour walk and this is graded easy/moderate so customers know what to expect. We appreciate that there are some busy days on this trip but with plenty of experiences to enjoy.


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It was very disappointing to read about your experience on the overnight train from Hanoi to Hue. We have not heard of such issues before, however this is currently being followed up with our Operations Manager 

We were also concerned about your comments relating to the Asian Ruby Hotel. Our ground agent has been made aware of what happened and is following this up directly with the hotel.

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