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Customer Reviews

Average Rating: stars 4 half
Total Number of reviews: 1,443

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Tribal Sumatra, Java & Bali (SJB)
  • Comfort: Standard Tooltip
  • Tour Pace: Busy Tooltip
  • Classic Explore
  • Discovery
20 days land only visiting Indonesia
  • from NZD2677 Land only *
  • * Prices based on 2013/14 Standard Itinerary.
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Reviews

What was the highlight or most memorable moment of your tour?

Lake Toba, Urang Utans, Orphanage all Sumatra.

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How was your Explore Tour Leader?

Excellent. One of the best if not the best

What tips would you give to someone else booking this tour?

before you go spend time in an Indonesia compression chamber. It's not what you expect. It's nothing like the rest of the far east. It's predominantly Muslim, dirty, backward and the food is awful. Take a bottle of gin with you as you won't get it there!

Do you have anything else to add?

Too many long days on the bus got everyone's spirits down. When we arrived in paradise we were off early, when we were in a grim place we invariably had two nights there. Far too many temples. Why does Explore think everyone wants temples?

Christopher Clulow 28 Aug 2012 6

Our response

Thank you for your kind comments about our tour leader, which we have passed on to our local agent.


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Our Operations Manager is making some final changes for this itinerary for next year based on our customer’s feedback. We appreciate there can be some lengthy journeys on the bus in Java and we are looking to divide the driving into 2 days or alternately spend the extra days relaxing after the drive.

We are also already in the process of reviewing the tour itinerary, with a review to reducing the number of temple visits.

What was the highlight or most memorable moment of your tour?

Mount Ijen was the most memorable part of my trip. The yellow smouldering sulphur lakes and the courageous men carrying it up and out for just a few dollars. Remarkable.

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How was your Explore Tour Leader?

Tour leader got by but showed inexperience and lack of understanding when outside of Sumatra.

What tips would you give to someone else booking this tour?

There are some long journeys in the bus. If you have travel sickness bring some pills.

Do you have anything else to add?

Sumatra has few tourists but still has the infrastructure to cope. Relax by the lake and eenjoy the beautiful hotel that doubles as an orchid farm.

Steve 18 Jul 2012 6

Our response

We will always investigate any negative tour leader feedback very thoroughly, but in the case of this tour, we are now working with a different local agent and therefore different tour leaders. 

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We now have two tour leaders for this tour – one in Sumatra, and another for Java and Bali.

What was the highlight or most memorable moment of your tour?

"Sumatra (1st country of trip)
It was specially good to attend a cultural evening, the music and dancing was my highlight.  The hotels very good, but do we really need such expensive hotels?  I prefer to be in smaller and my typical country places.

Java (2nd country)
Not as exciting as Sumatra or Bali.  A little too much travel.

Bali (3rd country)
Lovely country.  A wonderful cultural evening with music, dance, etc..  Ubud was and ugly brash touristy town."

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How was your Explore Tour Leader?

"1st Leader:  Mr Lily  - very good and pleasant to have him around.  I liked how he ensured we were served the meal we ordered with his help and advice.

2nd Leader:  Natalie - pleasant enough woman.  She seemed shy, her English was poor and she had no idea how to do guiding.  I was sorry she had to leave due to her father's illness, but it was good to have her replacement..
Sylvester:  He was very good, I enjoyed his company and he was caring and very informative of his country."

Gabrielle Graham 28 Jun 2012 8

Indonesia is a mixed bag. The country is enormous stretched over a number of islands. May was still showing signs of rain and there was ground water on some of the walks making them a bit slippery. Be prepared for a long walk uphill to get to orangutan feeding platform but it is worth it. Then be ready with the camera and your memory. It cannot happen often when mum orangutan with a baby on her back pushes straight past you and walked through the middle of our group as though we were commuters on a platform. Sumatra as a whole is very relaxed and friendly. Get off the beaten track and find some restaurants away from the tourists. We found several very small venues that were family homes. At one we had to tiptoe through the sleeping kids bedroom to get to the rest room. The food was so fresh. We ordered at the table and the teenage son nipped off on a scooter to buy the ingredients. So informal, friendly and memorable. In Java it is packed and hectic. Jugjakarta was cosmopolitan and modern. The walk up Mt Ijen and meeting all the brave men covered in sores carrying 100kg of sulphur was unforgettable. Then the sight of the crater made me consider some far away burning planet or the smouldering surface of a moon. Bali was a little sleepy but fully prepped for the tourists. Beautiful beaches.

CG 15 May 2012 8
I felt the need to write this having read earlier reviews  Personally this trip was even better than I could have anticipated.I have travelled to many places around the wrold and knew the type of country we were going to visit so was not expecting pristine and clean or dry and sunny.  This trip is for anyone who wants to explroe an intersting country steeped with history and wonderful scenery; kind, friendly people; interesting thigs to see and do; tasty food and quirky accommodation. I was delighted with all the hotels we stayed in which are always 'locally' owned (an Explore policy). The breakfasts were between basic and plentiful depending on the grade of hotel - however there are always shops if you dont get enough. The guide always chose clean restaurants on the tour, taking no chances for people to get sick - I prefer to use totally local and eat alone often.  We were lucky to have a big bus for a small number, one thing that did help for ease on this trip are there were some long drives on basic roads.  The walk to the top of Mt Ijen crater was the highlight for me as the scene was stunning and moving. Also the fact that we spent most of the trip in Sumatra and the rest divided between Java and Bali - somewhere I can go back to alone if I want to.  Overall this is a wonderful trip affording a great experience for people who like something off the beaten track but not of a poor standard and are open minded to 'go with the flow'. Thee is plnety of time to explore alone and make the best use of your time on all the islands  Dont go with expectations and then you will never be disappointed.
P 20 Feb 2012

I met the group at the hotel in Medan since I made my own way over. Next day we visited the mosque in Medan and Palace but weren't allowed in the mosque because it was Ramadan.  Some people in the group felt peeved because Ramadan affected the trip a few times. 

I'm glad Explore have changed the difficulty star rating to 2 stars which I think more accurately reflects this trip.  For one the walk to the orangutans was a long one with a lot of steep steps to negotiate and there are crowds there, so it's not just you and the orangutans in jungle solitude.  It also rains torrentially in Sumatra for one even in the dry season, just less than the wet season.  It is all relative. 

The hotels we used were adequate though one or two had more ants than is preferable though you are in the tropics.  There was a good variety in the types of hotels. Our guide was Indonesian and he was good & highly intelligent if a little difficult to understand at times.  Unfortunately Indonesia is not a clean country.  Near populated areas, which is often since Indonesia is such a populous country, there are constant eye soars of roadside dumping. This really marred the country though the people themselves are quite hygienic.

The hotel at Samosir Island was like paradise with beautiful flora including orchids but the tribal culture bit was laid on for the tourists.  The only place we got to see tribal cultures as they live today was in Brastagi where we visited a Batak peoples house and Bali where Hindu culture, traditions and dress live on.

I  loved the private island we visited near Samosir for lunch too, we almost always stopped off in usually nice restaurants for lunch.     

There was an awful lot of being bus bound on this tour particularly because we had to circumvent Mount Bromo even though alot of people on independent tours went there.  Mount Ijen was substituted but you need to be a lot fitter to negotiate that, I believe the jeep ride was even harder.  Some people on the tour felt the bus was a bit small and they did not have enough  personal space. It was clean and comfortable but not a luxury coach & not everyone felt that this tour worked because of the amount of time we were on the bus.     

The culture, clothes, processions, manners, flowers etc of Bali was definitely a highlight for me on this trip. No sooner had we arrived in Bali than we met a procession and once we had established it wasn't a funeral procession which we didn't want to gatecrash we were able to mingle with it.  The clothes, music and traditions made an amazing sight, it is a living breathing culture and not an extinct one put on for the tourists.  This in my opinion is the Magic of Bali. Tirta Empul in Bali was very enjoyable, watching the Hindu pilgrims immerse themselves in water.   I visited the Monkey Forest in Ubud on my own on the last day of the trip and loved it, we saw monkeys almost across from the hotel in Bukittinggi too which was nice. Seeing some elephants in a concrete sanctuary at Borobudur was a nice unexpected bonus when I took the train around the temple.     If you're into temples you'll definitely like this trip because you're going to see tonnes of them in Java and Bali. (SJB -15th August 2011)

HM 27 Oct 2011

The trip divides between culture (mainly temples) and landscape (volcanoes and paddy fields).  The temples were wonderful and diverse - Moslem, Budhist and Hindu and it would be well worthwhile reading up before you go as the time to visit is limited and for some rushed.     

If you like volcanoes then there are spectacular sights and the walk to Mt Ijen is a must.  The Orang Utan were amazing, better than I have seen before, but nevertheless not really natural being reintroduced to the wild.   

On many days and on three occasions there were two-days, back-to-back, of almost unbroken coach travel.  There is a warning in the brochure but read the brochure carefully and between the lines.  On other days implied early or mid afternoon arrivals did not occur - the journey distances are just too great.  So be prepared to sit and watch a lot of scenery.   

The trip offers several walks.  Do them all, but the walk done from the crater rim to Lake Maninjau  is disappointing except in the last section through farmland.   

There were many highlights - the people especially - and the trip has a high degree of comfort but the level of activity is as described 'low'.  Compared to other explore trips I think this below average  and the itinerary needs some rethinking.  (SJB -25th July 2011)      

Edmund Nickless 27 Oct 2011
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